Refund Policy

At Mastaan Perfumes, we strive to provide excellent customer service and satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a refund under the following conditions:

Unopened and Unused: The product must be in its original, unopened, and unused condition. If the product has been opened, used, or damaged, it will not be eligible for a refund.

Within 30 Days: The request for a refund must be made within 30 days from the date of purchase. Any requests made after this period will not be considered.

Return Shipping Responsibility: The buyer is responsible for the cost of return shipping. We recommend using a reputable shipping service with tracking to ensure the safe return of the product. In case the product is damaged during return shipping, the buyer will be responsible for the damages and no refund will be issued.

Original Packaging: The product must be returned in its original packaging. This includes all original accessories, manuals, and any other items that were included in the original packaging. Failure to return the product in its original packaging may result in a partial refund or denial of the refund request.

Contact our customer support team at Mastaan Perfumes to initiate the refund process. Please provide your order number and a detailed explanation for the refund request.

Once your request is reviewed and approved, you will receive further instructions on how to proceed with the return shipping.

After we receive the returned product in its original packaging and verify that it meets the refund criteria, we will initiate the refund process.

The refund will be issued to the original payment method used for the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your payment provider.

Please be aware that this refund policy only applies to unopened, unused, and undamaged products. If the product is found to be opened, used, or damaged, we reserve the right to deny the refund request.

If you have any further questions or require assistance regarding our refund policy, please contact our customer support team at Mastaan Perfumes.